Complaints procedure
- Revision 1 - August 2018
These guidelines outline the procedures for handling complaints within IMCA, detailing responsibilities, complaint submission, and appeal processes to ensure transparency and fairness.
Contents
- Introduction
- Policy
- Board Responsibilities
- Complaints from Members
- Complaints from non-Members
- Complaints via the Secretariat
- Right of Appeal
- Appeal Process
Revision
-
Rev. 1 - August 2018Updated in line with the revised Constitution
-
Rev. - December 2003Initial adoption