Complaints procedure

  • Revision 1 - August 2018

These guidelines outline the procedures for handling complaints within IMCA, detailing responsibilities, complaint submission, and appeal processes to ensure transparency and fairness.

Contents

  • Introduction

  • Policy

  • Board Responsibilities

  • Complaints from Members

  • Complaints from non-Members

  • Complaints via the Secretariat

  • Right of Appeal

  • Appeal Process


Revision

  • Rev. 1 - August 2018
    Updated in line with the revised Constitution
  • Rev. - December 2003
    Initial adoption