Complaints procedure
- Revision 0.2 - August 2018
These guidelines outline the procedures for handling complaints within IMCA, detailing responsibilities, complaint submission, and appeal processes to ensure transparency and fairness.
Contents
Introduction
Policy
Board responsibilities
Complaints from Members
Complaints from non-Members
Complaints via the Secretariat
Right of appeal
Appeal process
Revision
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Rev. 0.2 - May 2024Bookmarking (layout) updated; no change to content
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Rev. 0.1 - August 2018Updated in line with the revised Constitution
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Rev. - December 2003Initial adoption